Urmston Chiropractic provides chiropractic and related healthcare services from Urmston, Manchester and is responsible for the personal information it collects and uses about you. You can contact the clinic about privacy matters at Urmstonchiropractic@pm.me​

When you contact the clinic, book online, or receive care, the clinic collects information such as your name, contact details, date of birth, health history, treatment notes, appointment history and payment details so that it can provide and manage your care safely and effectively. Your information is normally provided by you directly (for example on forms, by phone, email or through the online booking system) and occasionally from other healthcare professionals involved in your care where you have agreed to this.​

The clinic uses your information mainly to assess your condition, provide treatment, manage appointments (including reminders), handle payments and respond to queries, relying on the lawful bases of providing healthcare services to you (contract), meeting legal and professional record‑keeping duties, and its legitimate interests in running a safe and efficient healthcare practice. Health information (special category data) is used because it is necessary for the provision of health care under UK GDPR.​

Your information is kept securely and is only shared when necessary with trusted third parties such as other healthcare providers involved in your care (for example your GP or consultant), practice management and IT system providers, and payment or insurance providers, or where required by law or regulators. The clinic does not currently use cookies on its website and does not carry out automated decision‑making or profiling that has legal or similarly significant effects on you.​

Records are kept only for as long as needed to meet legal, regulatory and clinical requirements and are then securely destroyed or anonymised in line with professional guidance. You can ask for more detail of the specific retention periods that apply to your records using the contact details above.​

You have rights over your information, including the rights to ask for a copy of your data, to have inaccurate information corrected, to object in some situations, to ask for restriction or deletion in certain circumstances, and to move some data to another provider. If the clinic is using your consent (for example, for optional marketing communications), you can withdraw that consent at any time using the contact details above.​

If you are unhappy about how your information is used, you can contact the clinic in the first instance, and you also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk ​